

NEED TO MAKE A CLAIM?
For support with your property insurance claim please call our 24-Hour Claims Freephone Helpline on 0800 030 2065 or email your claim to claims@hazlo360.co.uk

ABOUT
Why Choose Hazlo360 – An Owner-Managed Business You Can Trust
Hazlo360 is an independent, owner-managed business and not part of a franchise or corporate chain. We work on your behalf, dealing with insurers and contractors throughout the process to help you present your claim effectively and pursue a fair settlement. We take care of all paperwork and arrange the reinstatement works, providing local, fast and expert support. Hazlo360 serves London, Surrey, Kent and Sussex and operates as an Appointed Representative of an FCA authorised and regulated business.
You Deal Directly with Decision-Makers
With Hazlo360 you’re not passed from department to department or dealing with someone who’s restricted by a franchise or corporate chain rules. As an owner-led firm we take full responsibility for every claim. You deal directly with experienced professionals with insurance and property qualifications and experience who have the authority — and the commitment — to act in your best interests from start to finish.
How Much Does It Cost?
At Hazlo360 we offer a complete insurance claims management service - from initial assessment through to reinstatement.
There is no direct fee for our services where you also instruct our principal contractors to carry out the agreed insurance works, as our professional fees are included within the overall cost of the claim, although your policy excess may still apply.
Speak directly to a claims expert
Our dedicated claims line is available 24/7, connecting you straight to a qualified member of our team who will guide you through the next steps of your property insurance claim.
TEAM
Mathew Gonzalez
MSc BSc (Hons) FCIArb MRICS MCIOB MAPM
Director & Loss Assessor
Mathew Gonzalez supports policyholders across London, Surrey and the South East with building insurance claims arising from events such as escape of water, fire, storm damage, flooding and accidental damage. He manages the claim process on your behalf, from initial assessment and insurer liaison through to scope preparation and repair coordination, with the objective of achieving a fair settlement and restoring the property to its pre-loss condition efficiently and professionally.
CLIENTS

Homeowners

Landlords

Business owners
PERILS
Fire
Storm
Flood
Impact
Escape of Water
Subsidence
CLAIM PROCESS
01
Call or email us with details of your property damage and your insurance policy.
03
Our Loss Assessor visits your property to assess the damage and confirm whether the claim is valid.
05
We project manage the reinstatement works using our vetted contractors and/or subcontractors.
02
You sign a letter of authority so that Hazlo360 can act on your behalf in respect of the claim.
04
We manage the claim, including all communication, meetings and negotiation of the settlement with your insurer.
06
The completed reinstatement works are signed off by the policyholder.
CONTACT
Offices
Oxted (Head office)
3 Oxted Chambers, 185-187 Station Road East, Oxted, Surrey, RH8 0QE
Telephone: +44 (0)1883 672 065
London
Belle House, 1 Hudsons Place, Unit 2 Platform 1 Victoria Mainline Station, London SW1V 1JT
Telephone: +44 (0)20 3640 8580
Get in touch
Please feel free to contact us using the following form:


